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Sense not syncing with Android phone

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‎02-25-2021 20:32 - last edited on ‎02-26-2021 12:45 by Fitbit Moderator

‎02-25-2021 20:32 - last edited on ‎02-26-2021 12:45 by Fitbit Moderator

I've taken all the steps to try and get my Sense to sync and nothing works. Yes, I have an Android phone. HELP!

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎02-26-2021 12:53 - last edited on ‎02-09-2024 10:52 by Fitbit Moderator

‎02-26-2021 12:53 - last edited on ‎02-09-2024 10:52 by Fitbit Moderator

Hi @Hhooge, welcome to the Community.

Thanks for troubleshooting your Sense prior to posting. To look into this, may I know what error message is displayed when trying to sync? Also, what's the model of your Android phone?

If you tried the suggestions described in this help article, I'd suggest you to give a try to the following:

  1. Remove the Sense from the Bluetooth settings.
  2. Turn off any other nearby Bluetooth connections.
  3. On your phone's settings, tap Apps > Fitbit > Storage > Clear Cache.
  4. Go back one screen, tap Force Stop and reboot your phone.
  5. Open the Fitbit app, tap your profile picture > Set Up a Device.
  6. Select the Sense, tap on replace device and follow the onscreen instructions.
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‎02-26-2021 21:11

In response to LizzyFitbit

‎02-26-2021 21:11

How many times are we expected to do this? Looses sync way too often!

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‎02-27-2021 04:54

In response to LizzyFitbit

‎02-27-2021 04:54

Having the same problem. How many times do we have to keep doing this? Is a better fix coming? 

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‎03-02-2021 18:45 - last edited on ‎02-09-2024 10:52 by Fitbit Moderator

In response to LCLau

‎03-02-2021 18:45 - last edited on ‎02-09-2024 10:52 by Fitbit Moderator

Hi @tcbrooks and @LCLau, welcome to the Community Forums.

Thanks for joining this thread and I'm sorry for the difficulties that you've experienced with your Sense. Let me share that the steps from my post were shared to confirm that the correct troubleshooting steps including the set up as a new device were tried. I understand your concern and because the syncing issues persists, I'd recommend to get in touch with our Support team so they can provide you with further assistance. Click here to get connected with them via chat or phone.

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