Sense not syncing

[Jennbak]

I am still having issues with my sense not syncing.  I have done all the things with exception of going back to manufacturing settings.  This all started this past week.  My iOS and Fitbit app are both up to date.  Anyone else still having these issues?

Moderator edit: updated subject for clarity. 

[DramaQueenDiva]

Hi @Jennbak,

Just a thought, have you cleared the Fitbit cache on your phone?

[Dragga]

Yep, not working;
in my case im also forget sync close to week, -- and now it wont go by any means

[Dragga]

Exactly here, - just sync time by time, and one try suddenly pass, but now it again not sync at all, even now it very short period of time

[karassa]

I am also having issues syncing, and have also tried all of the usual troubleshooting steps.

I haven't been able to sync since the 7th.

[Mbow902]

I haven't been able to sync Iphone 7 all morning.  Rebooted both devices.  Deleted / Reinstalled / Logged In Ap.  Logged in to account on PC.  Turned off / on Bluetooth.  Then did it all a second time... Nothing!  Has someone reported this yet?

Moderator edit: format. 

[jcrock72]

I had to totally factory reset my sense... since i'm doing it now hopefully it works

[SkinnyG]

I have the same issue weekly! It is really annoying and a huge waste of time. I am using Android platform, so it is definitely the app. To fix this the last time I had to do a factory reset, then all the features worked until last night when it stopped syncing again. 

Moderator edit: format. 

[JCBish]

I had sync issues, which then turned into batter issues. I held back on doing the factory reset, thinking it would be a huge inconvenience and trouble. However, I eventually hit a point where I doing the factory reset wasn't as bad as the issues I was facing. The factory reset turned out to be not nearly as much trouble as I thought it'd be. All my troubles seemed fixed. It's only been a few days now, so we'll see what happens in the coming weeks, but as of now, I'd say it was a fix.

[Johnnick3]

Mines doing it too now on my Apple app. I cannot get through to online support for hours. Says system is down for maintenance. I called. They said call back tomorrow. I asked if they’ve been hacked. They said we cannot give any info. 

[Johnnick3]

...especially the the premium sleep app info. Let’s us know if Apple’s is as good or better. Heard Fitbit was better, plus you have to charge Apple every night. But aside from that I’ve always owned only Apple products and never have as issue. This is my 2nd FB, never tracks steps right. And now so support for this, it reverted to set up mode! 

Moderator edit: format. 

[new-suggestions]

Same problem. It is not syncing. Totally frustrating

[Rich_Laue]

Trying everything doesn't tell us much. Hopefully you haven't removed the tracker from your fitbit account, via the fitbit app, 

Removed the Sense from the phones Bluetooth. And not from the fitbit app? 

Force stopped the fitbit app? 

Have you done a complete shutdown of the phone? And Sense? Not just a restart? 

Removed the fitbit app from the phone's Bluetooth? 

Tried both WiFi and cellular with the phone? 

If you have synced through 2 or more devices, turn all but one device's Bluetooth off. 

[Dragga]

Everything just everything, there is no much options;

btw, — for some reason WiFi trough any devices not see any ap...

can be key

[Clove6060]

I second the suggestion:

“If you have synced through 2 or more devices, turn all but one device's Bluetooth off.”

[Cocuba]

I have a mate 20 pro and syncing the app with the smartwatch is terrible. Before, I had a simple smart band (30 usd) and it was 10 times better in sync with the phone.

If the watch loses bluetooth connection to resync, it takes me a while and I have to do it manually, I am so sorry I bought this sense.

[Rich_Laue]

WiFi on the tracker is not used for a sync. However it has to be of the 2.5 ghz not 5. 

[GatorGirl1980]

Done everything you listed and still no luck. I’ve only had my Sense since January and this has been an on going issue at least monthly. Now it’s weekly. 

[Millermans]

I think it is an app issue. I thought it was my versa 2 so I bought sense today as soon as it syncs my steps go back to what they were. 

[Dooble]

Hi Jennbak

I too have been unable to sync my Sense. This first started a week or more ago with the app. Now will not sync on my desk top either. I also have problems with the GPS dropping off, when it eventually connects. I live in a rural area with clear skies and still problems with the GPS occur. 

This watch would be the worst smart watch I have ever owned. To say I am disappointed is an understatement! I had a Fitbit Surge prior to the Sense and it was fine. I thought this was going to be an upgrade??

I have tried all recommended actions to fix this and nothing has worked properly. It sometimes syncs if I unpair but only the once and then refuses to sync again. I am now looking at an iWatch. Oh, and now I cannot reboot it as it will not switch off! \

Moderator edit: format.