Sense not syncing

[Jennbak]

I am still having issues with my sense not syncing.  I have done all the things with exception of going back to manufacturing settings.  This all started this past week.  My iOS and Fitbit app are both up to date.  Anyone else still having these issues?

Moderator edit: updated subject for clarity. 

[Dooble]

Me too! Over it. Especially the lack of response from the company!

[Millermans]

I have been on with tech support it’s the app. They won’t come right out and say that but they are trouble shooting my app. This started 2 weeks ago but I just noticed it.

[Denitra]

That’s funny that the same thing is also happening on Android. Every time I contact support they tell me it’s my IPhone interface and that I need delete all other Bluetooth connections. Yes, I’m going to delete my car, headphones, etc so I can sync my $350 watch that should work as advertised. No thanks. 

[Millermans]

I created a new account and it synced fine. Hope they can fix my original account, I don’t want to lose all my stuff 

[SimiT]

Agree with so many of the comments below.

Been trying to sync my watch the whole week. I've logged out of the app on my android device. Switched off my Bluetooth and my phone as well as shutting down my Sense watch and still the app couldn't find it to start the syncing process. 

I feel like I have to manually sync every other week. 

The best disappointment is that the one thing a watch is supposed to do, tell you the time, it doesn't. Over this week my watch time has been "degrading" going from 6mins delayed to 14 mins. I do meeting facilitation and need to time box meetings, it was very embarrassing realizing I was late. 

Eventually resulted in restoring to factory settings but the time is still out (2mins). I don't even know how this is possible. 

For a stress management watch, this watch heightens my anxiety. I'm so over this watch. Regret spending so much money on it. 

[Millermans]

Wow I feel your pain. I have been using Fitbit devices for many years. I don’t even remember how long. I have never had an issue with time. Check to see that it has a WiFi connection. Today my Fitbit seems to be working great. Don’t know how long. The Versa 2 was the best one I have used. Which I am still using. I would have never bought the new one had I figured out the issue was with my account. 
No help from tech support. They need to do better

[AndreaFitbit]

Hi there. Thanks for contacting us regarding your Sense syncing issues and for letting us know about the steps you have followed.

First of all is important that you follow basic steps. Please confirm that you've followed troubleshooting steps of help article: Why won't my Fitbit device sync? and that you have followed advise steps that @Rich_Laue has shared with us. 

If you have reset your device to factory settings you must pair your device again. 

Please be more specific with the issues you have facing so we can help you out. 

Keep on visiting the forums.

[Millermans]

I was on the phone with tech support yesterday for almost an hour and went through all the recomended steps and we got disconnected 

[Inspired15]

Mine won't sync either. I have an android phone. 

[Johnnick3]

Restart your phone. It worked for me. Pass it on. --
John 

Moderator edit: removed personal information. 

[Inspired15]

I have done all the steps that I've been told to take. Uninstalling and reinstalling.  Force stopping. Logging in and out. Restarting my phone.  Why won't the sense sync with the app?

[Johnnick3]

Call them directly --

Moderator Edit: Formatting

[Inspired15]

They hung up on me.

[AndreaFitbit]

Thanks for getting back to us and for following advised troubleshooting steps @Millermans, @Johnnick3 and @Inspired15. 

Thank you for reporting that you got disconnected @Millermans and that they hung up on you @Inspired15. I know how frustrating this situation could be. I have reported what you have mentioned about what happened when you tried contacting support. Please keep trying.

See you around. 

[Johnnick3]

But when I called back the next day I got all issues resolved perfectly. --
John Yocono 

Moderator edit: format.

[ATTXISN48s]

Yes same problem!!!

[Millermans]

I understand that technology doesn’t always work perfectly and sometimes disconnects happen. It would be very nice if the agent called back or alder sent an email to acknowledge what happened and provide next steps. As end user calling in for help already frustrated to get disconnected and have to start all over with another agent only adds to the frustration and makes one feel as if Fitbit does not care. I do know that Fitbit stands behind its product and is a great product. When people get disconnected you all need to reach back out and everyone will fill much better and not want to give up on Fitbit. Communication is key. 

[AndreaFitbit]

Thanks for getting back to us @Johnnick3, @ATTXISN48s, @Millermans. 

I'm glad to hear that issues got resolved perfectly @Johnnick3.

Thanks for your feedback @Millermans. Sometimes agents send a follow up email with instructions. I really appreciate your comments and yes, Fitbit is a company that stands behind its product. We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Keep on visiting the forums. 

[Dooble]

Still problems with syncing my Sense. Now intermittently syncs with desktop. Fails repeatedly on App despite following 'Fix it' instructions. (iPhone 8 Plus up to date version). 

Rang the help desk. Spoke to a human! Disconnected and no call back. Zero help. 

Come on Fitbit - If this is a known fault, just tell me. I am a reasonable person. Just let me know and I will be patient while you fix it!!!

[AndreaFitbit]

Thanks for getting back to us and for your feedback @Dooble. As I mentioned before, I have already reported  support disconnections. 

I have been checking this thread and other syncing threads. Our team works to fix issues that appear and is always checking emerging situations. 

Keep on visiting the forums.