Sense not syncing

[Jennbak]

I am still having issues with my sense not syncing.  I have done all the things with exception of going back to manufacturing settings.  This all started this past week.  My iOS and Fitbit app are both up to date.  Anyone else still having these issues?

Moderator edit: updated subject for clarity. 

[Denitra]

The sad thing, it worked perfectly for about 3 days last week. Stayed connected to my phone, auto syncing, I was even able to use the “Find my phone” feature. Then Sunday it crapped out again. It has not synced since about midday on Sunday. I am beyond disgusted with this watch and Fitbit as a company. I am disappointed in their customer service and the fact that they refuse to admit they released this watch too quickly and with so many issues. I would stay with them if they would acknowledge the issues and work to resolve them. As it is, I will be looking elsewhere going forward. Saddened and disgusted I have wasted time, energy, and money on a company that has so quickly turned their backs on veteran users. 

[Denitra]

I noticed my time was off this morning, when my alarm did not go off when I expected it to. When I noticed it, it was off by about 3 minutes. Now, 14+ hours later, it is off by 10 minutes. 

Online chat is now turned off. Yesterday it said it was a long wait time, 30 minutes later and I still was not connected to chat. Today it isn’t even an option anymore…  I think they company is spiraling out of control. They appear to be headed into obsolescence. 

Restarted my phone, my watch, my app, my Bluetooth. Didn’t work for me…

Moderator edit: updated post. 

[SunsetRunner]

I am also having the same issue.  I contacted customer service today and we walked through every option.  After everything failed  I was told to try connect my device to another phone.  I only have one phone and a computer.   I do not own a tablet so I can not try that option.  They told me to try that option and if that doesn't work, reach back out to them.  In other words.... They do not know. My ios and App are up to date. 

[Denitra]

I actually do have another phone, my work phone. So, I did just that. I disconnected every other Bluetooth device from it. Downloaded the app, set up everything in that phone (iPhone 8 vs my iPhone 11 Pro so 2 different iPhone models). Still no change. It didn’t sync and continues to worsen each day.

Sent from my iPhone

[Cbaj52]

Thanks Andrea. I have done all of the troubleshooting steps and still unable to sync. 

I hope it gets resolved soon. I was so excited to use the Sense but it has to work. 

[SunsetRunner]

I just spent about 30 mins on the phone with Fitbit and they had me to factory reset the watch and delete it from the app.  It seems to be syncing now!  I will continue to monitor throughout the day to ensure that it syncs without issue.  I hope this solved the problem because this watch isn't a cheap one.