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Sense screen popped out

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‎01-14-2022 19:41 - last edited on ‎11-28-2024 10:59 by Fitbit Moderator

‎01-14-2022 19:41 - last edited on ‎11-28-2024 10:59 by Fitbit Moderator

Have been using fitbit sense for just over a year now and the screen popped out all of a sudden this morning. Also see some kind of elastic glue that hanging. Sure i did not put it down and screen doesnt even have a scratch. Support says its out of warranty. Really? That SUCKS. Offering 35% discount on a new device. Anyone with sense will buy another sense after this experience? How do i fix it now?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-15-2022 02:04

‎01-15-2022 02:04

If that were to happen to me, I'd take it to a watch repair shop and see if they could perhaps glue it back together. Or a shop that replaces broken cell phone screens. Since it's out of warranty, it might be worth a shot.

 

I have read of that happening with others on here, which is what lead me to buy a full protective cover for mine so that it doesn't happen.

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‎01-15-2022 03:53 - edited ‎01-15-2022 03:55

‎01-15-2022 03:53 - edited ‎01-15-2022 03:55

I like this fix by leowood. I would not use it underwater going forward though. 

 

https://community.fitbit.com/t5/Sense/Tips-to-repair-Sense-screen-detached/td-p/4903126

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎01-15-2022 17:49

In response to Clove6060

‎01-15-2022 17:49

You can find YouTube videos on how to replace the screen.

However if it has a one year waranty. Fitbit isn't under obligation to fix for free.

Since fitbit doesn't offer repair service, they offer a discount towards a replacement. 

I have replaced a screen

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