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Sense side button doesn't respond.

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‎11-21-2021 05:09 - last edited on ‎11-22-2021 13:28 by Fitbit Moderator

‎11-21-2021 05:09 - last edited on ‎11-22-2021 13:28 by Fitbit Moderator

The side button won't work anymore. Why won't it work because I done nothing to it and how do I fix this problem?

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-21-2021 05:37 - last edited on ‎08-16-2024 13:00 by Fitbit Moderator

‎11-21-2021 05:37 - last edited on ‎08-16-2024 13:00 by Fitbit Moderator

Hi, @Nikki831 - check there is no dirt around the button, and restart your watch by going to the Settings menu on the watch and at the bottom, Shutdown. Wait 10 seconds and place on the charger to restart and charge it.

If you aren't used to using the button much, there is a knack which helps

Worn on the left arm -

 

rest your other thumb on the arm to the left of the watch

and forefinger on the back of the hand

and do a gentle squeeze of the watch

Author | ch, passion for improvement.

Best Answer

‎11-22-2021 13:39 - last edited on ‎06-02-2024 04:48 by Fitbit Moderator

In response to Guy_

‎11-22-2021 13:39 - last edited on ‎06-02-2024 04:48 by Fitbit Moderator

Hi @Nikki831. Welcome to the Community. @Guy_ It's good to see you here.

@Nikki831 Thanks for bringing this to our attention. I understand how you're feeling and while reviewing your details, I noticed you already have a case created with our Support team. Please keep an open communication with our team, I'm sure they'll work on this situation and bring you back on track.

@Guy_ Thanks for your great suggestions. I'm sure your post will help other members experiencing similar issues.

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