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Sense steps not resetting

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‎08-17-2021 05:23

‎08-17-2021 05:23

My sense is not resetting the step counter over night. It has done this several times. Any suggestions? Also, is there any way to reset the step counter for the day so I don't start out with 6,000 or more steps? Thanks!

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‎08-17-2021 12:04 - last edited on ‎07-14-2024 10:59 by Fitbit Moderator

‎08-17-2021 12:04 - last edited on ‎07-14-2024 10:59 by Fitbit Moderator

Where are you seeing these steps? On the watch face, in the Today app on the watch or in the Fitbit App?

If its on the watch face only, try another watch face in case the one you are using is faulty.

Author | ch, passion for improvement.

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‎08-17-2021 17:11

In response to Guy_

‎08-17-2021 17:11

It is on the today app on the watch and on the mobile app
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‎08-17-2021 20:12 - last edited on ‎07-14-2024 11:00 by Fitbit Moderator

In response to Buggie09

‎08-17-2021 20:12 - last edited on ‎07-14-2024 11:00 by Fitbit Moderator

Normally it should reset at midnight.

You can try on the watch, go to settings, at the bottom Shutdown, wait 10 seconds and place on the charger to restart it, also restart the phone and see if that helps, if not , in the Fitbit App, click profile photo ,  Help & Support, Contact Customer Ssupport.

Author | ch, passion for improvement.

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