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Sense stopped recording skin temperature

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‎03-23-2022 07:21 - last edited on ‎03-24-2022 14:44 by Fitbit Moderator

‎03-23-2022 07:21 - last edited on ‎03-24-2022 14:44 by Fitbit Moderator

My Sense stopped recording my temperature two nights in a row. I’ve restarted it, and checked to see if there was an update, but everything is up to date. I’m not sure why it suddenly stopped recording. Any advice?

 

Moderator Edit: Clarified subject and updated label

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Accepted Solutions

‎04-04-2022 18:50

In response to BenBTizMe

‎04-04-2022 18:50

Hi there, @BenBTizMe and @tdhandy.

 

Thanks for keeping us posted, and your efforts while working on this matter. As mentioned before, this was reported again to our team and it seems it was fixed. Make sure to have the Fitbit app updated and sync your Sense to update all your details. If by any chance the skin temperature data is still not appearing on your end, don't hesitate to let me know so that I can share this feedback to our team.

 

On the other hand, if you're having issues with other stats or if you have a different question, please start a new thread to receive help from the Community.

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182 REPLIES 182

‎03-23-2022 07:30

‎03-23-2022 07:30

I have had the same thing happen. My skin temp stopped working on 3/20/22. I have read through the sense forum postings on this from the past and followed all of the instructions to get it working again - none have helped. Fitbit gurus' would you please investigate and help correct this. 

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‎03-23-2022 07:30

‎03-23-2022 07:30

I don't think Fitbit has ever officially confirmed this but I feel like a lot of their issues with scores and readings that we're supposed to get in the morning are server-related. At most, I'll miss one day of something like skin temperature or blood oxygenation but then the next day I'll get it back including the one that was missing. My reasoning is that if it wasn't able to get a reading before, why does it get it eventually? And there's no rhyme or reason as to how to force it to get the information. It just reappears without needing to restart my Sense, phone, or do a delete and add of the Sense.

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‎03-23-2022 08:06

‎03-23-2022 08:06

Yep, same here.  No temp reading for Tuesday and Wednesday.  Very irritating.

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‎03-23-2022 09:00

‎03-23-2022 09:00

Me too - no temperature reading for past two days. 

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‎03-23-2022 09:07 - edited ‎03-25-2022 20:29

‎03-23-2022 09:07 - edited ‎03-25-2022 20:29

I did not get a skin temp report for last night. 
Tuesday 3/22

 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎03-23-2022 09:22

In response to Clove6060

‎03-23-2022 09:22

Oh and my skin temperature is missing from last night as well too. Probably not a coincidence. 

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‎03-23-2022 11:12

‎03-23-2022 11:12

My skin temp also stopped working 2 days ago. Would be good to get a response obviously something is wrong for so many to have the same issue

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‎03-23-2022 15:43 - edited ‎03-24-2022 05:07

‎03-23-2022 15:43 - edited ‎03-24-2022 05:07

My Sense stopped recording the skin temperature since 21 Mar 2022. All other health metrics are fine except Sp02 which still lags by one day. I am on the east coast of Australia. 

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‎03-23-2022 16:02

In response to GeraldB88

‎03-23-2022 16:02

Mine quit last night. I did a factory reset, re install, upgrade re pair Bluetooth.. HR has suddenly been showing low enough I should be dead. I have tachycardia, Kardia mobile confirms 100+ bpm. Had another with charging issues, I charged and paired it with the phone. Same issues. Also note red LED light no longer lit on either watch. Has to be an issue on their side. Unlikely to duplicate issue on 2 phones w 2 watches

 

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‎03-23-2022 21:17

‎03-23-2022 21:17

Me too. Hopefully fitbit by google will fix this asap.

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‎03-23-2022 22:40 - edited ‎03-23-2022 23:24

In response to mariusp

‎03-23-2022 22:40 - edited ‎03-23-2022 23:24

Seems this is a general fault and possibly server related.

 

Often when it says no data it doesn't mean the watch provided no data but more a result wasn't calculated for presentation in health metrics.

 

All you can do is wait for the service to be fixed.

Author | ch, passion for improvement.

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‎03-24-2022 01:45

‎03-24-2022 01:45

Two nights ago, my Sense stopped recording my skin temperature. I did an ap unintall, factory reset, re install and re pairing to no avail. Was.able to replicate the issue on a different phone and different Sense using the same process. Firmware updated on both watches prior to issue. Has Fitfit withdrawn this ability?

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‎03-24-2022 01:52

In response to Guy_

‎03-24-2022 01:52

Most likely. It would be nice if the company posted prominent notice on this problem so we all would know. They could be forthright. It's not a fault to hide. These things happen. Acknowledging an issue would hardly tank the brand.

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‎03-24-2022 02:10

‎03-24-2022 02:10

Mine too. This is particularly frustrating as we are ttc and I need to keep a close eye on temperature fluctuations. 😠😡

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‎03-24-2022 03:21

‎03-24-2022 03:21

Same here...I've tried all the normal troubleshooting steps:  restart Sense, restart phone, force app stop, clear cache data, "forget" and re-pair Sense to the Fitbit app, log out and back in to the Fitbit app.  None of it has worked.  I'm going to guess there might be a server side issue that Fitbit needs to address.

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‎03-24-2022 03:25

In response to JJDiebolt

‎03-24-2022 03:25

I don't believe that the option has been withdrawn.  It appears that Fitbit is having an issue with the skin temperature readings as many users are now reporting on other threads that they are not receiving skin temperatures.

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‎03-24-2022 03:32

In response to JJDiebolt

‎03-24-2022 03:32

Just came here to record the same issue.  I've had my Sense since January and it has recorded my skin temp every night without issue - last two nights, nothing.  Everything else is being recorded over night, sleep, HR etc.

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‎03-24-2022 04:27

In response to Clove6060

‎03-24-2022 04:27

Make that 2 nights without temp.  22nd and 23rd.

waiting for  Fitbit to resolve itself. 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
Best Answer

‎03-24-2022 04:55

‎03-24-2022 04:55

Same issue here, 3rd night in a raw...

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