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Sense stopped tracking my heart rate and sleep data

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‎09-20-2024 05:53 - last edited on ‎09-22-2024 08:00 by Fitbit Moderator

‎09-20-2024 05:53 - last edited on ‎09-22-2024 08:00 by Fitbit Moderator

  • Why has my sense stopped tracking sleep and heart rate? Is it related to Google take over?


Moderator Edit: Clarified subject

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‎09-20-2024 06:38

‎09-20-2024 06:38

Hi,

 

please try to reboot the device. Did help here for several times.

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‎09-22-2024 08:03

In response to GuidoH.

‎09-22-2024 08:03

Hi there, @631joy. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Sense has stopped tracking your heart rate and sleep data. I understand your concern, we're here to help you! @GuidoH. Thank you so much for your input!

I would recommend you to check this article to know what factors can affect heart rate and also some tips to fix your heart rate reading, also, double check how you wear your Sense.

Keep in mind that heart rate readings are key to receive your sleep stages data. For more information, see Why don't I see sleep stages today? 

Maria | Community Moderator, Fitbit


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