Sense stops phone from ringing

[Lois-G]

With an old Alta still connected to my fitbit app I have identified a bug with my Sense that stops the device ringing/vibrating with a phone call. It used to work OK but an update at end of last year stopped it. Same problem with Charge 3 and Alta. All other notifications work and the test call but not a real phone call

Moderator Edit: Clarified subject

[Guy_]

Hi @Lois-G  - there could be an issue with the phone or even it be on silent, so first restart the phone and then check the phone settings.

[Lois-G]

Thanks for the feedback, but believe me I have tried every reset, reboot and reconnection possible. Fitbit support requested me to delete and reset as new as well as checking that I had the latest app versions and confirmed my OS was compatible. Their last resort was to send me a new device. In that process I had to use an old Charge 3 device which had a similar issue. It was then I found that deleting my old Alta from my account allowed the ringing to work. When I connected it again it stopped. So I have found my point of cause. However it historically worked with 2 devices and hence the suggestion to the App developers to look at what was changed last year to stop it working.