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Sense strap broken within 3 months of buying

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‎07-05-2022 05:55

‎07-05-2022 05:55

The strap of sense is broken from the part where it is adjusted in sense. While approach is to customer care they r denying to replace it saying a physical damage but the strap has separated from the adhesive point which adjusts in sense.. How can it b a physical damage. It is a manufacturing defect

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‎07-05-2022 07:20

‎07-05-2022 07:20

Hi @Nirmala08  did you explain that to the customer support representative? Maybe they need to see pictures. You can read the warranty terms here - click to view. 

Stepping in the U.S.A. since September 2013. Android 14

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‎07-05-2022 23:33

In response to Odyssey13

‎07-05-2022 23:33

Hi..yes i have shared the pictures with customer support representative.
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