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Sense strap keeps detaching

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‎02-15-2021 15:16 - last edited on ‎02-16-2021 10:41 by Fitbit Moderator

‎02-15-2021 15:16 - last edited on ‎02-16-2021 10:41 by Fitbit Moderator

I recently upgraded to Sense from a Versa... although I’m not sure it’s actually an upgrade. 

The Sense kept detaching from the strap and the little button to hold it in place was very loose.


I emailed Fitbit and they sent me out a replacement but that has the same fault. Is anyone else experiencing the same thing? I’ve seen some reviews complaining of the same issue and was wondering if it’s widespread. 

 

 

Moderator Edit: Clarified subject

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‎02-16-2021 11:06

‎02-16-2021 11:06

@creid00 Welcome to the Community. 

 

Let me help you with this. This isn't expected of your device specially if you got new wristbands. I suggest you reach out to our Support team again via the case you already have and let them know that the issue persists.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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