help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense update is running a long time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-04-2022 23:20

‎01-04-2022 23:20

My Sense update indicates 1/2 complete according to the half circle around the logo. When I try to exit the white screen on my pixel  2XL it says "The firmware update is in progress, please wait." It has been running for over an hour. What should I do?

Best Answer
0 Votes
1 REPLY 1

‎01-05-2022 06:33

‎01-05-2022 06:33

Hi @stanhilliard - it would seem you are using Bluetooth to do the update rather than wifi [which is a lot quicker]. It will have worked no doubt but you might want to sort out your wifi connection for the future, found in the Fitbit App, click profile photo, device photo, wifi setup at the bottom.

Author | ch, passion for improvement.

Best Answer
0 Votes