Sense will not charge

[Knutta]

my watch will not charge when I put on the charging cable.
this has been a bit difficult to charge lately.
have cleaned charging contacts and div but it does not help. charging cable looks whole and nice so do not think there is a problem with cable.

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Knutta , welcome to the community, you may find this article useful, it provides advice & guidance on charging. If you are still stuck please post here again.

Cheers

[Knutta]

I have looked at the pages and have tried to follow those tips. but it did not help

[Gr4ndp4]

Hi, @Knutta , I suggest you then follow the advice in the last line of the article and contact "Customer Support" here Use the chat facility or phone for a prompt response.

Cheers

[Knutta]

https://myhelp.fitbit.com/s/support?language=en_US 

Hi. yes i have tried it too. but only get error message when I try to go to link to chat with them

[LizzyFitbit]

Hi @Knutta. Welcome on board. @Gr4ndp4 Thanks for stopping by to help our friend.

@Knutta Thanks for taking the time to troubleshoot your Sense, and for your efforts while trying to contact our Support team. Given this situation, I went ahead to review your details and I noticed you already have a case created. Because you're receiving assistance, please follow up with your email case should you have any further questions. I'm sure our team will work on this situation to bring you back on track.

Have a good day.