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Sense will not log Swimming

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‎01-11-2021 10:08

‎01-11-2021 10:08

My sense logged my first swim. Now it does not log anything but steps. Auto recolonize is set on. I bought this to record my swimming and it is not working. Help.

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‎01-11-2021 13:31

‎01-11-2021 13:31

@reefgirl are you able to adjust it to swim on the app?  I'm not that familiar with the swim exercise functions, but when my fitbit logs a workout as something else, i typically just change the log and it updates.  

 

Hope this helps.. 

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‎01-13-2021 08:39

In response to kawaiiko

‎01-13-2021 08:39

Hello @reefgirl Welcome to the Community Forums! @kawaiiko Thanks for the input! 

 

@reefgirl I was told by our Support Team that you have contacted them and that they have provided assistance. In case you need further assistance, I recommend replying back and refer to the case number that was created for you. 

 

Have a wonderful day! 

Wilson M. | Community Moderator, Fitbit.
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‎05-28-2021 05:31

‎05-28-2021 05:31

Me too!  I just got my Sense a few weeks ago.....and it didn't detect my swimming.  I called Fitbit, they were great and ultimately sent me a replacement as they assumed the Sense was defective.  The new one just arrived and it didn't pick up my swim either!!!  Did you get your issue resolved?

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‎05-31-2021 07:42

In response to SBROY

‎05-31-2021 07:42

Hello @SBROY. Welcome to the community forums. 

 

I'm very sorry for the inconvenience. I was able to see that you reached out to our Support Team and they provided troubleshooting steps and a replacement device. If you repeated the troubleshooting steps on this new Sense and the inconvenience persists, I recommend replying back to your case and our team will continue working on it to find a prompt resolution. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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‎11-03-2021 04:20

‎11-03-2021 04:20

I've only had my Sense for 3 days after my charge 3 screen went black and couldn't be retrieved.  I'm having lots of problems with it, particularly with logging my swims.

 

If I tap the swimming bit in exercise, it won't then stop timing.  The screen freezes and keeps counting.

 

Today I left it to auto recognise my swimming and again it continued for 15 minutes after I'd finished which made my length time absolutely appalling!

 

I can't get onto live chat and my direct message hasn't been answered.  I am getting very frustrated!!

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