Sense won't charge anymore

[eenequist]

Have a Sense watch about 3 yrs old that will not charge at all ?

Moderator Edit: Clarified subject

[Normiegirl]

I had that same problem and followed all the YouTube suggestions for cleaning both the charger and watch and did not work.  I bought a new charger and it charged right up.  My Fitbit is about 3 years old too.  I have the sense. 

[Guy_]

Hi @eenequist - as @Normiegirl says, see here How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen  My Sense is over 3 years old.

[MarreFitbit]

Hi there, @eenequist. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your 3 year old Sense has stopped working. We're to help you and get you back on track! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. They'll be more than glad to continue assisting you!

@Normiegirl Welcome to the Fitbit Community Forums! I'm glad to hear that you managed to solve the charging issue with your Sense. Thanks for letting us know that the issue was the charger. I appreciate you taking the time to troubleshoot the issue on your own. 

@Guy_ Thanks for always helping out here in the forums.

Have a good day!

[eenequist]

Thank you for answer I like others will look for another manufacturer. I enjoyed my Sense watch but dead battery after 3 years is unacceptable .

Sent from my iPad

[Normiegirl]

Try buying a new charger. They are only about $19.00 on Amazon. My Fitbit
started charging again when I got a new charger. Everything is working
fine now.

[eenequist]

Thank You will try.

Sent from my iPad

[Jooly]

My sense also stopped working after around 3 years. I have tried cleaning it, tried another charger but it is dead. It was at 63% charge when it died so I knew it wasn't the charger. I also begrudge buying a replacement fitbit, they should last longer than 3 years for the money (although there are good offers on at the minute)

[Guy_]

Hi @Jooly - to make sure check in the Fitbit App when it last synced, it could have been a while ago and the battery may only actually need charging.

See How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen hopefully it is just that, a common problem, much less expensive to replace.

[Jooly]

Hi @guy 

Thanks, have done all that, it was working one minute then stopped. I did get some response when I put it on the charger at first - it showed 63% when I tapped the screen, vibrated a bit but now nothing. No heat, no vibrations, no lights. Have tried 2 different charging cables, different plugs.

Unfortunately it is as dead as a dodo. Disappointed as I did quite like it 😞

[Guy_]

@Jooly - try using s PC as the power source and listen to sounds to see if it stays connected.

While on charge carefully hold the button for s full 10 seconds to see if it restarts.

Also check in the Fitbit App to see if it syncing still. And if so try changing clock face.

The watch could be faulty, especially if it got wet.

[Jooly]

"The watch could be faulty, especially if it got wet." - this I don't understand. It tracks swimming so why would it have a problem getting wet?

No sound from laptop

No response when pressing for 10 seconds

No synching in fitbit app - last time it synced was the day it stopped working.

Thanks anyway @Guy_ 

[Guy_]

@Jooly - some watch seals are poor and deteriorate over time which can let water in.

If you get no sounds at all using a PC, the cable could still be suspect unless you swam with it or got it wet.

[GineTa]

My fit bit died last night it was plugged in….and making a weird rhythmic bussing sound with the exclamation point on screen …it changed the screen to a smile and died. Fitbit app on my iPad is all white..no data no info just word Fitbit and white screen. It dead.  I’m now wearing a gold watch which I can see the screen and time…and I am not going to get another fit bit…it was fun but some relationships have to end

[GineTa]

I think it said goodbye with that smile…LOL

[Jooly]

Lol @Ginata I think mine said goodbye too. Likewise I’m done with Fitbit, it was good while it lasted

[eenequist]

My watch was never in any water so seals should be good.

Sent from my iPad

[GineTa]

LOL CHIPS ARE NEXT..AVOID AT ALL COST…