Sense won't charge

[SKrisna]

Hi. 
I got the Sense 2 weeks back. Past few days I have been having trouble with syncing it. Now that’s fine but I am not able to charge it as it keeps saying “it is below optimum temperature, warm it and try again”

Even if i charge it right after taking it off my wrist. Never had any of these issues with any of my earlier Fitkits. 

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @SKrisna.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling. I was able to see that you have already contacted our Support team. I know they will be glad to help you out and provide a solution. I recommend you continue working with them since they have already all the details and special tools to continue assisting you. 

By the way, I've moved your post to Sense board so we can keep our forums organized.

See you around.

[Sharonr82]

I am having the same issue. Took off charge last night at 11.10pm battery was 100% now at 7.03am I have 12% battery left. I have had sync issue for the last few weeks and had to do a full reset etc. Not impressed at all and as you say never had issues with previous versions. At a cost of £300 for the sense it’s very poor

[SKrisna]

Hi,

As suggested in your email, I have done all the trouble shooting AGAIN. 

No luck still. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sharonr82. Thank you for your reply, @SKrisna.

@SKrisna I am sorry to hear the issue persists, I understand how you are feeling and appreciate your efforts. I was able to see that our Support team have reviewed your case already and provided a response recently. For more information, please check your inbox.

@Sharonr82 Thank you for joining the thread and sharing the details of the issue with your watch. I understand how you are feeling and appreciate your troubleshooting efforts. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

Have a nice day.