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Sense won't charge

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‎07-30-2021 22:42

‎07-30-2021 22:42

Hello

 

My sense is not holding its charge, I have cleaned the back and moved to different charging points.

Please advice, only had it a few months. 

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Accepted Solutions

‎07-31-2021 01:27

‎07-31-2021 01:27

Hi, @Hullcity, welcome, It's not clear whether your Sense not charging or charging but not holding the charge delivered. Why isn't my Fitbit device's battery charging?  will offer an opportunity to review where you are. I had a problem with my Sense and washed it in warm soapy water using cotton buds to make sure the contact "pits" in the back were completely clean, this resolved my problem. If you are not able to make progress contact "Customer Support" here, I recommend you use the chat or phone facilities for a prompt response.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

View best answer in original post

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3 REPLIES 3

‎07-31-2021 01:27

‎07-31-2021 01:27

Hi, @Hullcity, welcome, It's not clear whether your Sense not charging or charging but not holding the charge delivered. Why isn't my Fitbit device's battery charging?  will offer an opportunity to review where you are. I had a problem with my Sense and washed it in warm soapy water using cotton buds to make sure the contact "pits" in the back were completely clean, this resolved my problem. If you are not able to make progress contact "Customer Support" here, I recommend you use the chat or phone facilities for a prompt response.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎07-31-2021 13:39

‎07-31-2021 13:39

Check the pins on the magnetic charger.  I had the same issue and found out that one of the pins had sunk into the charger cavity.  If that is the case, you may need to get a new charger.

Best Answer

‎08-01-2021 03:41

In response to Gr4ndp4

‎08-01-2021 03:41

Hi

I was having the same issue with my Sense; left if charging all day and it only progressed by 5%.

I followed the link in Gr4ndp4's post and cleaned it thoroughly with rubbing alcohol, using a soft toothbrush on the Sense and cotton bud on the contacts, drying with kitchen towel.  Fifteen minutes later and the sense was already up to almost 50% charged.

Well worth a try.

Many thanks

Best Answer