Sense won't charge

[k2wess]

My Fitbit Sense won't charge.  I followed a video and tried all of the tips, but still won't charge.  I ordered a new charger in case that's the problem. 

[Odyssey13 · Accepted solution]

Hi @k2wess  see if this article helps, if not, get with support. 

[Guy_]

Hi @k2wess - if you tried all the possibilities in all likelihood it is a fault with the charge cable.

Carefully inspect the 4 pins, that they are all equally prominent and securely located, you can do this by pressing with the back of a finger nail, they should have the same pressure. You will probably find a fault with the bottom left pin [wire on the right].

If your watch is still under warranty you should be able to still get a free replacement.

You can contact Fitbit Support directly.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support from Fitbit