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Sense won't charge

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‎11-03-2022 19:00 - last edited on ‎11-05-2022 03:33 by Fitbit Moderator

‎11-03-2022 19:00 - last edited on ‎11-05-2022 03:33 by Fitbit Moderator

I just got a replacement Sense yesterday and it came charged at 45%. I went through the set up and that part worked fine, but by last night it was down to 20%. I tried to charge it and got nothing. I cleaned both the watch and the charger and still nothing. I bought a new charger that was delivered today and nothing. I tried a factory reset, but now it’s at 6% so it won’t do anything! I am getting super frustrated!

 

Moderator Edit: Clarified subject

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‎11-04-2022 02:02

‎11-04-2022 02:02

Hi @ELeiser That is very bad luck,  but you will need to contact Fitbit Support  again.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-04-2022 14:25

‎11-04-2022 14:25

I’m on my second replacement and it’s done it again also.  Only after about 6 weeks

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