help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-15-2022 18:15 - last edited on ‎12-19-2022 10:22 by Fitbit Moderator

‎12-15-2022 18:15 - last edited on ‎12-19-2022 10:22 by Fitbit Moderator

My sense wont charge 

being told by Chat its a software issue ??? and wait for a month for update?!!!

no public notice - All internal for now 😛 

WTF!???!!!

 

Moderator Edit: Clarified subject

Best Answer
7 REPLIES 7

‎12-15-2022 18:18

‎12-15-2022 18:18

Are you going to keep posting this every minute?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎12-15-2022 18:20

In response to JohnnyRow

‎12-15-2022 18:20

maybe!

gee .....

Best Answer
0 Votes

‎12-15-2022 19:05

In response to Scotthyde

‎12-15-2022 19:05

What software are you running?

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
Best Answer
0 Votes

‎12-15-2022 19:16

In response to Clove6060

‎12-15-2022 19:16

fitbit app ??

 

Best Answer
0 Votes

‎12-15-2022 19:19

In response to Scotthyde

‎12-15-2022 19:19

firmware ?

44.128.6.17

Best Answer
0 Votes

‎12-15-2022 19:49

In response to Scotthyde

‎12-15-2022 19:49

You do know it is most likely your cable right?

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
Best Answer

‎12-19-2022 11:03 - last edited on ‎09-19-2024 05:19 by Fitbit Moderator

In response to Clove6060

‎12-19-2022 11:03 - last edited on ‎09-19-2024 05:19 by Fitbit Moderator

Hi there, @Scotthyde. @JohnnyRow and @Clove6060 Thanks for sharing your insights.

@Scotthyde Thanks for the details, as well as the time taken in contacting our Support team. I'm sorry you're having this experience with your Sense. As our friend mentioned, could you check if there is a proper connection between the pins of your charging cable and your watch? If that's correct, I'd recommend replying back to our team as they have specialized tools that will allow them to evaluate your watch's behavior. I appreciate your feedback and please keep an open communication with them.

Best Answer
0 Votes