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Sense won't charge

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‎04-25-2023 03:55 - last edited on ‎04-26-2023 08:52 by Fitbit Moderator

‎04-25-2023 03:55 - last edited on ‎04-26-2023 08:52 by Fitbit Moderator

How do you raise a question about Fitbit Sense. Tapping the Icon has no effect. 
My Fitbit Sense bought in June last year has not accepted any charge for several weeks but it seems impossible to contact Fitbit to make a claim under the Warranty. 

 

 

Moderator Edit: Clarified subject

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‎04-25-2023 07:13

‎04-25-2023 07:13

Hi @Moorlander - did you make sure that your watch has been properly cleaned and the charge cable isn't faulty? - see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

 

As you have a Sense your post is moved to that forum.

Author | ch, passion for improvement.

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‎04-26-2023 08:54 - edited ‎12-23-2023 09:42

In response to Guy_

‎04-26-2023 08:54 - edited ‎12-23-2023 09:42

Hi there, @Moorlander. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

I've seen you managed to contact our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@Guy_ Thanks for your help!

Maria | Community Moderator, Fitbit


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