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Sense won't charge

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‎08-28-2025 05:39 - last edited on ‎09-24-2025 08:37 by Fitbit Moderator

‎08-28-2025 05:39 - last edited on ‎09-24-2025 08:37 by Fitbit Moderator

My sense was stopped working despite leaving this for charging and it doesn’t charge no lights up or any function works not sure what to do it looks perfectly find 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-28-2025 06:21 - edited ‎08-28-2025 06:22

‎08-28-2025 06:21 - edited ‎08-28-2025 06:22

Hi @AADY.  Please take a close look at your Sense charger before giving up.  Look at the charging pins.  Make sure all the pins look the same and that one didn't get depressed into the charger.  Many users have seen this.  You don't say whether your battery has shown signs of age or not.  But this is something you should look at if this was 'all of a sudden' behavior.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎08-28-2025 11:23

In response to LZeeW

‎08-28-2025 11:23

Hi @AADY and welcome to the forums. 

In addition to what @LZeeW said, please try to restart your device as explained here:How do I restart my Fitbit device?

Please also take a look and follow the advice shown here:  Why isn't my Fitbit device's battery charging?

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‎08-30-2025 10:41 - last edited on ‎08-31-2025 15:35 by Fitbit Moderator

In response to LZeeW

‎08-30-2025 10:41 - last edited on ‎08-31-2025 15:35 by Fitbit Moderator

Hi Laurie. I am having the same problem, except I get a temperature gauge on the face (with a triangle behind it) that is either red or blue OR it shows the fitbit symbol. The charger looks ok.

It will not restart either. When I press and hold the side that restarts it, nothing happens. 

I cleaned the area on the back where the pins connect and it shows the Fitbit symbol but there is no life. 

----

I would think that if it isn't turning on, then you cannot restart it. I'm having the same problem and cannot restart it, but I will look at the other link about why it won't charge.

Thank you!

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