Sense won't connect to Bluetooth

[LLEALW]

Bluetooth disconnected last night on phone.   Can't connect this morning.   Have turned off the phone off and tried to reconnect to bluetooth twice!  Help!

Moderator Edit: Clarified subject

[Oceans11]

Mine would only connect while charging after 3 days of nothing working. After 2 days of this, the bugs seemed to work itself out- almost 5 days of recovery: it was right after a new update for fitbit had been installed. Hope yours corrects eventually...

Sent from Yahoo Mail on Android

[ankeet1]

Hi,

Just setup my new Sense. Sense Controls does not connect to my Android bluetooth (Samsung Galaxy S20). I have followed the steps mentioned here and so far, I have gone through Replace Device process 4 times and Sense Controls never connect. Should I be returning my Sense or is there something that I am missing?

Best Regards,

Ankeet

[ankeet1]

Followed the steps mentioned in @LizzyFitbit 's response the fifth time and successfully connected to Sense Controls. I called from a different phone. My Fitbit did not ring, but did show a missed call (I did not answer on my cell phone either, so makes sense). About 5 minutes later, Sense Controls is disconnected and now won't reconnect. The phone and the Sense have been within 2 feet distance at all times.

Do I need to again Replace Device or just give up on the main feature I bought Sense for? Appreciate any assistance. Thank you!

[Oceans11]

Mine took time to debug- like 3 to 4 days. Would only sync while charging for those days. Try these steps:1.  Turn off phone Bluetooth2.  Force quit fitbit app on phone3.  Restart phone & reboot sense4.  Turn on Bluetooth / open app5.  Tap profile - setup device for sense6. Follow instructions on screen
Maybe reinstall app if all else fails?
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[SunsetRunner]

Also, I have found to keep Sense plugged in/charging during this process.
Don't give up on it! They are working out the kinks and I am happy, now
that it is working. However, it still has its quirks 😞

[mjdalamie]

Tried all those steps 30 times on 2 separate Sense units, one bought directly from Fitbit, another from Costco, neither of which would update. They both Sync'ed ok, but wouldn't update and Neither would start. Returned both for refund. I can see one acting crazy but 2 in 3 days? Nope. Fitbit has serious firmware issues to tackle. 

[missualrdy]

I did all of this, Plus more:

1. Cleared app cache via settings, applications menu.

2. Deleted (disconnected device from the app) so it wasn't in there anymore.

3. Uninstalled and reinstalled the APP from Play Store.

4. Then I went into the app and did the "set up new device" steps.

5. The APP told me I need to have location services on and allow the app to access location data, so I allowed that.

6.  Restarted the Sense Again, searched Again, and finally it gave me a security code to connect. Verified permissions a couple more times, and SUCCESS.

[missualrdy]

Oh yeah, and

4. (b) During the set up process, I also connected it to WiFi.

[Wishy32]

I have this problem at least once a month. I pretty much disconnect my watch from phone and restart like it’s a new device. Very frustrating after spending a few hundred on it. I expect it to stay connected without having to go through 10 different steps of trying to troubleshoot how to fix it 

[Qlqlp]

Yup, still happening. People should all return to fitbit. 

[PamABC123]

I returned mine and they replaced it with a refurbished and it STILL won't get notifications 🤦‍:male_sign: 

[Tweet150]

I have the same issue with my Samsung S21, have since March.  I have tried all of the troubleshooting tips, tricks, and Fitbit recommended things but it still doesn't work.   Super frustrating!

[dougbacker]

For how long did it continue to work? Mine fsils weekly.

[SunsetRunner]

Anytime there is an update OR if I let the battery run out, I then have
issues

[Oceans11]

Did not need to go through steps after those first days. It has synched fine, so far...

[dougbacker]

I told support (chat) I wanted a refund and they sent me to Amazon where I bought it. Good luck with that.  Does Garmin have the multi-day “charge” which is one of my key reasons for going with Fitbit Versa

[dougbacker]

After spending an HOUR on chat and resetting everything but the stove, It finally connected due to an update to latest app version but then it would not synch the power level, so we did it all again including deleting app, factory reset of watch and finally got it to synch the power indicator. The issues with synching appear to be widespread on this forum. I would steer toward another manufacturer if I wasn’t already invested in this system. 

[Lizziecat]

I’m having the same

problem.  Love my Fitbit but I need it to work!  I should have stuck with my Charge 4.  

[Tracieroo]

I’ve had a sense for Christmas and the Bluetooth stops connecting. I’ve tried everything that’s been suggested. It’s been three days now and still I’m having to reconnect. It works for a bit then stops. I’m about to go back up my versa 3 

[Santa-clause]

Same problem 

I had mine replaced 

same problem again

🤬🤬🤬