Sense won't connect to Bluetooth

[LLEALW]

Bluetooth disconnected last night on phone.   Can't connect this morning.   Have turned off the phone off and tried to reconnect to bluetooth twice!  Help!

Moderator Edit: Clarified subject

[Tracieroo]

I’ve had mine for 4 days and still no matter how many times I re install it still does the same. Looks like it’s going back to the shop.

Sent from my iPhone

[NYTom64]

Unfortunately, this does not work. In fact, I have tried it three times in the last 24 hours without success. At each juncture, I hit a wall when I go into my phone's Bluetooth menu, select Sense Controls (which claims to be paired to the watch), and try to turn on "Calls" and "Input Device." (I don't know that this would solve the problem, but I have run out of ideas, and none of the tutorials and threads help.)

As it stands now, my Sense will accept phone calls and MS Teams messages ... but neither SMS texts, Gmail, nor FB Messenger. That kind of inconsistency is maddening.

Yes, I have tried "replacing" my Sense installation.

Yes, I have tried forcing stops, rebooting the phone and watch, and checking my notification settings.

Yes, I have gone through the complete checklist of Android settings, e.g., accepting messages despite a screen lock.

It doesn't work. None of it works. Spending over an hour in a live Fitbit chat didn't work.

Worst of all, it just shouldn't be this complicated. It shouldn't. A customer shouldn't have to slog through seven different setting menus just to tell Fitbit to accept a text message.

[jdev958]

The problem with this is, I have to do this at least twice a week. Its a huge bother. The watch should be programmed well enough to remain connected, or know how to search and reconnect without the inconvenience of multiple troubleshoots a week.  

[Tinagaitan06]

I have tried this 100 times and it's connects and work in like 5 min it disconnects again. 

[Tinagaitan06]

I am trying this. 

[Savdah]

Pls tell me @Fitbit has a better fix for this cus this is so annoying!

[Edahlen241]

Okay... I just got a new fitbit after the recall on other device. I have tried the above like 25+ times. No matter what I do my Iphone 11 will not recognize the Sense..? I on the verge of returning this device. 

[SunsetRunner]

I've done all of this, it all worked to set it up & then it's lost connection again straight away. I'm running a P30 Pro with all the latest updates. Cleared bluetooth cache & still nothing. I've already returned one fitbit thinking it was faulty & now this is going the same way. 

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for the details and efforts while working on this situation. This isn't the type of experience that we want you to have and I'm sorry you've had this inconvenience. Our team constantly works to improve our devices and the input we receive from our members is a big part of the process. I appreciate your feedback and please know it won't go unnoticed.

I wanted to let you know that I'm going to close this thread from further comments. However, I'd recommend trying the troubleshooting steps described in this help article to get your Sense syncing correctly. On the other hand, if the issue still persists, get in touch with our Support team so they can see what can be done to help you out. They're available via chat and phone, just click here to get connected with them.