Sense won't connect to Fitbit app

[TonyMan]

My Fitbit app has not updated on my iPhone 11 all day.the app always says it’s looking. When I try to connect to my home network it says it doesn’t see any networks. I see it isn’t connect via Bluetooth either. Cant seem to find any advise on how to get things synced up again.

Any ideas appreciated

[Rich_Laue]

Have you tried shutting down, and restarting your sense? Settings - Shutdown. 

I would also make sure that the Fitbit app is up to date, then do a shutdown/restart of the phone

[TonyMan]

I hate to sound ignorant, but can you give a better instruction? I’ve looked all over the Fitbit app and don’t see anything called Settings or Shutdown.

BTW, I deleted the reinstalled the app and nothing changed. I have also restarted the phone.

[TonyMan]

Issue is resolved! I called Fitbit Support. They had me do a hard reset and the Sense synced up again.

[GHARP]

I will contact Fitbit because I'm not getting text, emails or call notifications!!!😠😡🤬

[Gr4ndp4]

Hi, @GHARP, welcome, before calling "Customer Support" may I suggest you work through How do I get notifications from my phone on my Fitbit device? .

Cheers

[Rich_Laue]

Sometimes a simple shutdown of the phone and/or Sense is enough to get notifications or a sync to work. 

Please remember that both devices are computers. 

[TonyMan]

Thanks, but we've done all that and nothing has changed from the original setup.

[TonyMan]

I've signed out & back into the app. deleted and reinstalled the app, and restarted the Sense. Each time I started getting notifications, but they stopped with a day or less. I just had my third call to Fitbit support and they said I will get contacted by the warranty department. She wouldn't explain more, but I think that means it cannot be fixed. I'm out of warranty, but have a three year Asurion warranty on it, so I'll wait and see what the warranty department says.