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Sense won't keep the correct time after DTS

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‎11-01-2023 23:38 - last edited on ‎11-02-2023 04:21 by Fitbit Moderator

‎11-01-2023 23:38 - last edited on ‎11-02-2023 04:21 by Fitbit Moderator

Since the time change in Europe 3 days ago, my Sense keeps going back to GMT+1 time zone instead of where I live, GMT+2. It goes back around 8am, every morning, then I set it again on the website to the correct time zone, no issues until next morning, then it goes back to GMT+1. 

Moderator Edit: Clarified subject

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1 REPLY 1

‎11-02-2023 04:25

‎11-02-2023 04:25

Hi there, @ZWagner. Welcome to the Fitbit Community Forums. I'm sorry to hear that you're having issues to keep the correct time on your Sense.

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you have reported this matter to our Support Team and they already shared with you all the steps we could've also provided here, please note there's nothing left we in the community can suggest other than reaching out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

If the issue persists, though, something I didn't see you were suggested is changing your time zone to a complete different one, sync your device, put the correct time and sync again. You can try this if needed. 

Hope your issue is solved by now!

Maria | Community Moderator, Fitbit


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