Sense won't receive WhatsApp notifications

[Anu2529]

I have Fitbit App on pixel 2 running Android 11.  While phone calls and SMS notifications appear on Sense, Whatspp messaged do not.  I have all notifications turned on for both Whatsapp and Fitbit.  How can I make make Whatsapp notifications appear on Sense?

Moderator Edit: Clarified subject and updated label

[LizzyFitbit]

Hi @Anu2529. Welcome to the Community Forums.

Thanks for sharing detailed information. I just confirmed that your phone is compatible with the Fitbit app. This is odd, and even though the rest of the notifications are working correctly, let's try setting up the notifications one more time by following these steps:

1. Remove your Sense from the Bluetooth settings.
2. On your phone, tap Apps > Fitbit > Storage > Clear Cache.
3. Go back one screen, tap Force Stop and reboot your phone.
4. Restart your Sense to refresh its performance.
5. Open the Fitbit app and pull down on the screen to force a manual sync.
6. Tap your profile picture > Sense > Notifications. Turn off and back on your preferred options, and make sure the DND and Sleep Mode are turned off on your watch.

Hope this helps.

[Tecjdld]

I cant find whatsapp as an option for app notifications on my iphone xs… 😞 i’ve tried shutting of my phone, deleting and downloading the fitbit app again.. updated the apps… still cant find whatsapp… help…

[Tecjdld]

I also have a fitbit sense… Btw 

[PaulMe]

"Tap your profile picture > Sense > Notifications. Turn off and back on your preferred options, and make sure the DND and Sleep Mode are turned off on your watch."

Also remember from Notifications to click on App Notifications and scroll down and tick WhatsApp along with others you may want.

[Tecjdld]

Thank you! Now its on the app but the notifications dont appear on the watch… the other app notifications do appear just not the ones from whatsapp 😅

[PaulMe]

Do as Lizzy above recommended and also restart your phone. 

[LizzyFitbit]

Hi there, @Tecjdld. @PaulMe Thanks for stopping by to help our member.

@Tecjdld Thanks for taking the time to troubleshoot your Sense. I'm sorry the WhatsApp notifications aren't working correctly and as @PaulMe mentioned, please try the steps suggested in my previous post. Additionally and just in case you have an iOS device, make sure to take into consideration the requirements described in this help article. Keep me posted.