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Sense won't show WhatsApp caller id

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‎02-17-2023 12:53 - edited ‎02-24-2023 17:23

‎02-17-2023 12:53 - edited ‎02-24-2023 17:23

I used to get fully functioning on-wrist calls using WhatsApp on my Sense. 

But now since the fall every call comes through as an "unknown caller" I'm not sure when the issue started assuming it was a syncing issue or a setting on the app or notifications not selected correctly. 

But now I am certain the way that the backend is handling the WhatsApp calling notifications is broke. I really don't know if it's a WhatsApp issue or a Fitbit issue. But i know it used to work and hasn't for many months. Maybe others have had luck isolating the issue and maybe have found a fix. 

As of now I'm forced to answer "unknown"

 

Moderator Edit: Clarified subject

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‎02-18-2023 09:35 - edited ‎07-12-2023 09:34

‎02-18-2023 09:35 - edited ‎07-12-2023 09:34

Hi there, @Leomytis. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Sense.

Since you've already checked all the notifications settings are correct, I'd like you to please confirm if you have enabled the Fitbit app permissions under Settings of your Android device. If you've done that, please try going to the phone Settings > Apps > Fitbit > Permissions and toggle off "Contacts", then restart your phone and toggle "Contacts" back on. As for the messages not coming through, please see Why are notifications delayed or missing?

Also, check that your Fitbit app is up-to-date. For more information, see What's changed in the latest release of the Fitbit app? To download the latest app version, please visit the Google Play Store here.

Maria | Community Moderator, Fitbit


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‎02-24-2023 17:20

‎02-24-2023 17:20

I have tried all this multiple times. Your app is not communicating with WhatsApp properly. So don't say you fixed my problem with a pat answer. 

I've uninstalled the app. 

Toggled every permission. Restarted my phone and it doesn't fix the problem. 

Actual phone calls show caller id, WhatsApp calls do not, it is not a permission issue, so don't just copy and paste and then add the response to your quota acting like your a computer wiz. 

Ugh, i just cannot with customer service anymore. 

I know I'm wasting my time but i keep coming back here.i can't wait for my Fitbit to break so I can get a real smart watch. 

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‎07-12-2023 07:41

‎07-12-2023 07:41

HI @Leomytis Did you win with this. My Sense 2 is doing the same thing!!!

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‎07-12-2023 07:42

In response to Leomytis

‎07-12-2023 07:42

@Leomytis did you ever fix the problem with your Sense, mine is doing the same thing. 

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