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Sense won't show my sleep data

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‎09-14-2021 03:06 - last edited on ‎09-15-2021 04:07 by Fitbit Moderator

‎09-14-2021 03:06 - last edited on ‎09-15-2021 04:07 by Fitbit Moderator

Sleep won't show up on sense watch even after I've restarted and synced my watch. Is this a big to smash or is my watch dieing

 

 

Moderator Edit: Clarified subject

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‎09-15-2021 04:25 - edited ‎08-28-2023 08:59

‎09-15-2021 04:25 - edited ‎08-28-2023 08:59

Hi there, @Cannavist. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. I understand where your concern is coming from. 

I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-15-2021 04:25 - edited ‎08-28-2023 08:59

‎09-15-2021 04:25 - edited ‎08-28-2023 08:59

Hi there, @Cannavist. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. I understand where your concern is coming from. 

I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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