help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense won't stay connected

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-22-2022 14:23

‎03-22-2022 14:23

Why won't my Sense stay connected? Sense Control is ALWAYS disconnecting - can't get calls or text on watch - VERY Disappointed in this devise - Only have this watch due to recall

Best Answer
1 REPLY 1

‎03-28-2022 05:52

‎03-28-2022 05:52

Hi, @sandyreadytogo welcome to the community, you do not mention the make and model of your phone. May I suggest you check out Fitbit Supported Devices and the links it contains? In addition, go to the Fitbit app in your phone app tray and ensure any battery-saving function is disabled for the Fitbit app (some phones close the app down as "non-essential" but it needs to be running continuously in the background) Make sure you have allowed all permissions in the app and your Bluetooth is on all the time.

I hope this helps but if you are still stuck please post here again.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer
0 Votes