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Sense won’t swipe and reset does not help

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‎02-28-2025 07:26

‎02-28-2025 07:26

Sense screen frozen and won’t swipe up, down, left or right. 10 second reset and changing the clock face does not work. Can’t get to exercise screen to track anything so relying on the Fitbit picking up exercise after 10 mins. 

Can’t get to ‘Setting’ to do a factory reset.  Help needed please? …. ☺️

 

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‎03-01-2025 08:31

‎03-01-2025 08:31

Hi there @Galpas!

A warm welcome to the Fitbit Community!

Thank you so much for reporting that your Sense screen is frozen and for all your efforts. 

Since you have tried the steps and your Sense still doesn't work, I need more information from you, which is best shared privately. I am sharing a link to a form for you to fill out here.

This form is for you only, so let me know when you have completed it.

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