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Sense won't sync since app update

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‎05-04-2021 13:09 - last edited on ‎05-06-2021 19:07 by

‎05-04-2021 13:09 - last edited on ‎05-06-2021 19:07 by

Since I updated the Fitbit app via Apple, my Sense won’t sync. It’s been a few days now, everything is at zero. I’ve rebooted my phone, the watch etc Anyone else experienced this and have any answers? 

 

 

Moderator edit: subject for clarity 

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‎05-06-2021 19:06

‎05-06-2021 19:06

Welcome to the Fitbit Community, @Lee5378.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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