Sense won't sync since iOS 14.6 update

[MarnaB]

Running ios14.6 on an iPhone 11. Sense can only track steps. Times out when it tries to do sleep or anything else. I've forgotten device, factory rest, etc... the works to get this thing to track again. 

Moderator edit: format

[WilsonFitbit]

Hello @MarnaB. It's great to see you around. 

Thank you for the detailed information and for the troubleshooting steps you've tried. I'd like to let you know that your Sense and the Fitbit App works well with any mobile device that meets the requirements listed here. 

Besides the troubleshooting steps you've tried, please make sure that you've also followed the rest of tips suggested in this help article: 

Why won't my Fitbit device sync?

Hope this helps. 

[MarnaB]

Yes, I've done all these steps multiple times. My steps will reset and get tracked fine, but my sleep, zone minutes, temp and advanced settings that come with the premium membership are not syncing. ALL OSs are up to date. It appears I have a $300 pedometer. It's also the only bluetooth device, except my car. 

[Hy5ter1a]

I bought one Sense today. And don't sync with android. I tried everything like you. It's a difficult thing. 

Moderator edit: word choice

[WilsonFitbit]

Hello @Hy5ter1a. Welcome to the community forums. @MarnaB Thank you for your reply. 

@MarnaB I'm sorry for the experience and thank you for following the suggested tips and for the detailed information. At this time, I'd recommend keeping an eye to see if you receive any update for the Fitbit App in the next days. If the issue persists, you can contact our Support Team and if you would like to receive live assistance, you can contact them through chat or over the phone and you can lick here to get connected. 

@Hy5ter1a This is also applicable for you. If the troubleshooting steps didn't help, please feel free to reach out to our Support Team for further assistance. 

See you around. 

[MarnaB]

The firmware updated helped a bit; however, it takes 3-4 swipes before my fitbit will sync now. What's worse is, its fully charged in the morning and out of battery by the end of the day. Going to have to troubleshoot that but it seems to be getting worse each month Ive owned it.

[WilsonFitbit]

@MarnaB Thank you very much for your reply. 

I understanding how you're feeling and thanks for your feedback. I also appreciate the information about that the Firmware update helped a bit, but the inconvenience persists. 

At this time, I'd like to mention that there is currently a new version for the Fitbit App that could help with the syncing and the battery inconvenience. For more information, I recommend checking this thread. 

If your Fitbit App is updated and the inconveniences persist, please let us know. 

I look forward to your response.