Sense won't sync

[martijnvlodorp]

When is the syncing problem with the app fixed? 

I can not use the Sense for 1 week now and my 2 year warranty limed regrettably Just passed. I'm very dissapointed! 

Moderator Edit: Clarified subject

[ACopey]

Same thing happened to me. I finally got it sorted today after a week by phoning customer service they sent me a code and talked me through updating the new software. Its worth giving them a call. Hope you get sorted

[SunsetRunner]

Thank you so very much

[ManuFitbit]

Hi @martijnvlodorp @ACopey @SunsetRunner, good to see you participating in the forums. 

Thank you for providing the information regarding the difficulty that you have been experiencing with the device.

Please, keep in mind that you have to update the Fitbit app to the latest version available: How do I use the Fitbit app?

If you are still experiencing issue when trying to sync, see the article: Why won't my Fitbit device sync?

[Gasscott25]

I tried for two months but I refused to give up. My Sense finally fixed itself. Here is what I did:

1) I charged my watch ( found one of the four pins was broken and purchased a new charging cable) overnight. I took it off the charger.

2) Logo was on (as always) so I held in left button until logo went off and I felt the vibration. Released button and pressed button just when logo appeared again. 

3) I did this 3-4 times or until big red X appears. This is the key, you need to get to the X. 

4) Watch went off and I put it back on the charger I stated the fit bit app on my phone and it recognized the Sense for the first time in two months. 
5) Downloaded the new version for the sense and WOW it works again. 
 Note: I even put the watch in washer rinse cycle and in the dryer in a sock before this- probably not recommended but I was so frustrated!!!

[Magnoliaflower]

It’s awesome that you were able to get your sense working again!!! It’s so frustrating but I’ll keep trying. I haven’t been able to get my timing perfect 

[Gasscott25]

Get that :cross_mark: