Sense won't track floors

[Rabbitalot]

My sense isn't counting me walking up and down stairs. Can anyone help please 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Rabbitalot  walking down stairs isn't counted, only going up. If you're holding on to the railing, it seems not to recognize the stairs. What I used to do was move my hands in the air when I reached the top of the stairs and it seemed to work. If you're not getting any flights of stairs counted, try doing a restart of the Fitbit. It's the first thing to do when there is a glitch.

[Rabbitalot]

I've only had this fitbit sense for a week, I've walked up and down at least 20 times today. Will try a reset if I can fathom how to do it thank you for your help.Sent from my Galaxy

[Odyssey13]

Directions for restarting - Press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

[bren2377]

sometimes times the watches don't recognize that you are walking at all or sometimes it is wearing out on you that can happen sometimes just sometimes.

[RichardsCatz]

I'm 75% in a wheelchair when I can make it up a flight of stairs, very slowly, I get absolutely no tracking.