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Sense won't track my EOV data

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‎05-17-2023 06:23 - last edited on ‎05-17-2023 07:26 by Fitbit Moderator

‎05-17-2023 06:23 - last edited on ‎05-17-2023 07:26 by Fitbit Moderator

  • I have tried force stop, restarting and resetting the Bluetooth connection methods.  Nothing seems to work. Any suggestions? 

 

 

Moderator Edit: Clarified subject

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‎05-17-2023 07:33 - edited ‎05-26-2023 03:58

‎05-17-2023 07:33 - edited ‎05-26-2023 03:58

Hi there, @Deba48. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Sense before reaching out. 


To receive EOV data, note the following:

  • Make sure your Fitbit device is snug and secure before you go to sleep. For more information, see How do I wear my Fitbit device?
  • Make sure your Fitbit device is charged.
  • You must sleep 3 or more hours.

For more detailed information, see How do I track my estimated oxygen variation in the Fitbit app? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-17-2023 07:33 - edited ‎05-26-2023 03:58

‎05-17-2023 07:33 - edited ‎05-26-2023 03:58

Hi there, @Deba48. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Sense before reaching out. 


To receive EOV data, note the following:

  • Make sure your Fitbit device is snug and secure before you go to sleep. For more information, see How do I wear my Fitbit device?
  • Make sure your Fitbit device is charged.
  • You must sleep 3 or more hours.

For more detailed information, see How do I track my estimated oxygen variation in the Fitbit app? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-19-2023 01:26

‎05-19-2023 01:26

Verify if the settings and permissions for the SpO2 Signature clock face are correct. Make sure the Fitbit app is updated. Restart your watch. Wear your watch slightly higher on your wrist to sleep and sync it with the Fitbit app once you're awake to check your details.

 

Regards,

Will

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