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Sense won't turn on or respond

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‎11-20-2021 04:53 - last edited on ‎11-22-2021 11:27 by Fitbit Moderator

‎11-20-2021 04:53 - last edited on ‎11-22-2021 11:27 by Fitbit Moderator

Woke up this morning and the button is stuck in the fit bit. Unable to press anything to reset. Tried cleaning the area of dust, still nothing. On charging station now but does not turn on.

 

Moderator Edit: Clarified subject

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‎11-20-2021 04:59 - edited ‎11-20-2021 05:11

‎11-20-2021 04:59 - edited ‎11-20-2021 05:11

It’s not a button. It is an indentation with sensor.

It has a “solid-state button” on the left. It is, essentially a small, sunken area with capacitive sensing. When you press it with your finger, the watch vibrates, giving you the impression that you’ve pushed a button, even though nothing has physically moved.


try cleaning it real well and make sure fully charged.

 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎11-20-2021 05:06

In response to Clove6060

‎11-20-2021 05:06

Thanks I’m trying a second cleaning. Seems to be charging now and at least it turned on

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‎11-22-2021 11:55 - last edited on ‎06-02-2024 04:48 by Fitbit Moderator

In response to Ds8889

‎11-22-2021 11:55 - last edited on ‎06-02-2024 04:48 by Fitbit Moderator

@Ds8889 Welcome to the Community. @Clove6060 Thanks for your great help!

@Ds8889 Thanks for the steps tried on your own and I'm glad your Sense turned back on. As @Clove6060 mentioned, the Sense has an inductive button rather than a physical button. While we recommend to clean it specially after an intense workout, please make sure to not insert any items, such as paper clips, into the altimeter hole as you can damage your watch.

If you haven't done so, try the restart process to refresh its performance, monitor its behavior and let me know how it goes.

Hope this helps.

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