Sense won't turn on

[Waff]

I bought another Sense 2 in 2021 and before that a Sense 2 in 2020, a Sense in 2018 and a Blaze in 2017. Am not what I am doing wrong but the sense devices just black out dead. You can't turn them on, can't charge them, nothing.

Reaching out to support has not yielded any help. Not sure if this has happened to anybody else but I feel ripped off and I am done seemingly buying quality products that can't last or serve their purpose.

Moderator Edit: Clarified subject

[Guy_]

Hi @Waff  - this can happen as the charge cable is notoriously unreliable and it's probably not a watch problem at all.

Here's how to verify cleaning which is essential and the cable. How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

Note, the Sense 2 was available from September 2022. Please clarify which watch you have now.

[LizzyFitbit]

@Waff Welcome to the community. @Guy_ Thanks for always helping our members.

@Waff I've moved your post to the Sense board so we can keep the forums organized. I'm sorry this happened to your watch, as well as the experience that you've had with your previous devices.

Because you have a case created, I went ahead to check your details and it seems our Support team provided you with some suggestions. If you haven't done so, please give them a try along with the steps mentioned by @Guy_, and reply back to our team in order to receive more assistance. I hope we can get you back on track soon.

[Waff]

@Guy_  and @LizzyFitbit, I have a Sense and not a Sense 2, thank you for highlighting this @Guy_and I previously had Versa 2, Versa, and Blaze.

I chatted with support last week and was told that they will contact me by email. I am waiting for that to happen and will give feedback here!

[LizzyFitbit]

Hi there, @Waff.

Thanks for the clarification and the picture provided. I'm glad you're in touch with our Support team and please keep the communication with them in order to receive more help.