Sense won't turn on

[SunsetRunner]

Just tried to look at my watch. Thought it was dead. It won't sync, turn on or charge. How do I fix this?

[Guy_]

HI @SunsetRunner - try the guide in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

[SunsetRunner · Accepted solution]

Thanks for the info. It's not going to be an issue any longer. I'm returning it. Had bought a Sense 2 until I found out it wasn't any better than the Charge 5, and got this on the 4th. Very disappointed in this company.

[Jeskrull]

Did they all die at the exact same time? Mine last synced at 3pm today and then became a brick. 😔

[SunsetRunner]

Same here   Mine has been stuck on the boot up screen since this morning 

[Jafbey]

Same here-what the heck?

[Ian0920]

Mine just went dead yesterday as well.

[LizzyFitbit]

Hi everyone, and welcome to our new members. @Guy_ Thanks for your help.

@SunsetRunner Thanks for letting us know about your Sense. While I'm glad you got a Charge 5, I understand where you're coming from and I apologize for this experience. Our team constantly works to improve our devices, and the input we receive from our members is a big part of the process.

@Jeskrull, Thanks for sharing your experience with your Sense. I'm sorry the same is happening to you and just to confirm, have you tried the troubleshooting described in this help article? If not, please give it a try and monitor the behavior of your watch in the next few days.

@SunsetRunner, @Jafbey and @Ian0920 Thanks for joining this thread. I went ahead to check your details and I noticed you already have a case created with our Support team. In this case, I'd recommend keeping an open communication as I'm sure they'll continue helping you with this matter.

[SunsetRunner]

I wouldn't worry about this anymore. Based on the lack of communication
about 3rd party apps, I've returned any fitbit products I can and closed my
account. It should be deleted in the next 6 days. I will never own a
fitbit product again. I am appalled by the lack of transparency and the
blatelant false advertising that this company has done.

[SunsetRunner]

I would like to point out that i had to eactivate my account solely to clarify this.

I did not purchase a Charge 5. I no longer own any Fitbit products. I had also reminded people that they should delete personal data from their accounts.  This is not in itself inflammatory. 

[Vrodcherryred]

My Sense quit last week and won't turn back on when I was charging it.  No soultion from Fitbit chat.  Advised me to buy a new charging cable which didn't fix the problem.  Nothing more than a paperweight now.  Never again will I buy another Fitbit with many problems over various ones owned.