Sense won't update data since 11/25/22

[larrylwill12]

My wifes sense stopped sending data to here phone as of Saterday 11/26/22. Sat, Sunday and today shows no data chart on the phone after syncing. I deleted and reset the account, I also deleted and redownloaded the phone app. Didn't help. It has been working for more than 6 months.

[Guy_]

Hi @larrylwill12  - generally a restart of the phone and watch will resolve the problem of not syncing which is necessary to see the data in the app.

[larrylwill12]

Maybe you missed this sentence.

hows no data chart on the phone after syncing

Syncing is NOT the problem. I also restarted the phone and watch.

But thanks.

[Guy_]

@larrylwill12 - for problems with the Fitbit App, if you have Android, logout of the app, clear the storage cache and force stop it (press and hold the Fitbit App launch icon on the phone, and select App info, may be a shortcut to access it).

Then login and sync again. It may cure the missing chart.