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Sleep and stress score not working-Sense

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‎06-23-2022 11:27 - last edited on ‎06-29-2022 13:31 by Fitbit Moderator

‎06-23-2022 11:27 - last edited on ‎06-29-2022 13:31 by Fitbit Moderator

My sleep score does not show up on the watch face and i have to review it from the Fitbit app in mobile each time i want to see it. I have reset the watch, synced it many times but it always goes back to the same malfunction each time.

 

Moreover, I am Fitbit premium user but can not see my Stress score. It's been 20 days since I am trying to track but it will not even show up in the Fitbit all let alone watch face. 

 

Also, I didn't get any 6 months free Calm subscription upon buying Fitbit Premium as promised 😞 

 

Moderator edit: updated subject for clarity

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‎06-29-2022 13:30

‎06-29-2022 13:30

Welcome to the Fitbit Community, @Noorray.

 

Thank you for informing us about the issues you experienced with your Fitbit Sense and for the troubleshooting steps you’ve performed.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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