Slight sparkling lights on the Sense screen

[MattCUK]

Hi,

Has anybody noticed a slight ‘sparkling’ on the top of the screen, especially noticeable on the notifications screen.

Thanks,

Matthew

Moderator Edit: Clarified subject

[Rich_Laue]

A couple of times I have. 

[LizzyFitbit]

Hi @MattCUK and @Rich_Laue. It's nice to see you around the forums!

Thanks for bringing this to my attention. To further investigate on my end, please let me know how often does this happen? Have you noticed if they appear after you do a specific action? If possible, please take a picture of the Sense screen showing those sparkles on the top of the screen and attach it to your reply. Also, if you've not done so, please restart your watch.

I'll look forward to your response.

[MattCUK]

Hi,


Thank you, here are 3 pictures that shows it. They seem to appear on all the screens then go after a while. I have restarted the watch as well.


Kind regards,


Matthew

with dotwith dotwithout dot

[Rich_Laue]

My sparkles, only have seen them a few times, spear at the top and last a second at the most. 

[Hadden8176]

What's the egg for?

[MattCUK]

It's a watchface by Reno, when you start walking etc the egg will hatch into an animal

Thanks,

Matthew

[MattCUK]

@LizzyFitbit Hi, have you had chance to look at this yet please?  I"m still having the issue.

Thanks,

Matthew

[JerryIonic]

That's very unusual. I wouldn't accept this at all. Have you contacted Fitbit and asked for a replacement? You have 45 days to return the watch if you purchased direct from them, and after that it is under warranty. If it were me, I would have them replace the watch. 

I hope you get this sorted out. 

[LizzyFitbit]

Hi everyone. It's great to see you participating in the forums.

@MattCUK, thanks for sharing pictures of your Sense screen. @Rich_Laue, thank you also for sharing more details about your watch. While I understand that you've seen these sparkles in other screens, may I know if the same happens when having a different clock face installed? If you've not done so, please try changing the clock face to one from Fitbit and keep me posted with the outcome.

@JerryIonic, thanks for stopping by to help our members. Your post is very helpful and I'm sure other members will think the same when experiencing a similar issue.

[MattCUK]

Hi @LizzyFitbit sorry for the delay in replying, I've changed it to one of the Fibit clock faces and the same is still happening (just to the right of the little shoe)

Kind regards,

Matthew

 

[LizzyFitbit]

Hi @MattCUK. I hope you're doing well.

Thanks for trying to use a Fitbit clock face and for the picture provided. I'm sorry this continues happening and because we've exhausted the possible troubleshooting steps, I've contacted our Support team so they can create a case and provide you with further assistance. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

If you need anything else from me, feel free to let me know.