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Software issue with Sense screen display?

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‎10-09-2022 10:44

‎10-09-2022 10:44

REALLY weird issue just started happening with my Sense. Only the graphics are appearing on the screen, all the text and numbers are missing. Touch function is still working, but it doesn't display what I'm "touching".

For example, I have a passcode to open the watch. The keypad is not showing, but if I enter "1234" for example, touching where those numbers ought to be, it opens, Then I can swipe over and I see the icons for "Today" and "Wallet" &c but it no longer says "Today" or "Wallet."

Numbers for heart rate, steps, &c are also invisible.

I have tried restarting - no luck. Please help?

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6 REPLIES 6

‎10-10-2022 04:12

‎10-10-2022 04:12

Try putting it on charger and then restarting while on charger. 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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0 Votes

‎10-11-2022 16:56

‎10-11-2022 16:56

Yes, mine is doing the same as of today. 

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‎10-14-2022 07:42

In response to Clove6060

‎10-14-2022 07:42

Tried that, no luck.

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0 Votes

‎10-14-2022 07:42

‎10-14-2022 07:42

The company is supposed to be sending me a replacement now...

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‎10-14-2022 14:25

In response to dragonfly10305

‎10-14-2022 14:25

Thanks for the update. Was your device still under warranty or outside it? Mine is 2 months beyond warranty... sigh.

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0 Votes

‎10-14-2022 14:40

In response to Lizzicle

‎10-14-2022 14:40

Luckily in this case, I just bought it a couple of months ago. My previous Fitbit died (overheated and burned out) after just under two years (out of warranty). I really expect better from what's advertised as a reasonably high-end product.  😞

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