SpO2 data doesn't appear on Health Metrics

[lilshaedy]

 I purchased the Sense and it was working fine up until the last fitbit app update. The spo2 clock face works just fine but it doesn't show any stats in the health metrics now. I also pay for fitbit premium and I just checked to make sure the subscription is still active, which it is. Anyone else having this issue ? I've completely shut down the Sense, removed and reinstalled it to the fitbit app, I've even done a factory reset on the sense and nothing has fixed it yet.

Moderator Edit: Clarified subject

[Guy_ · Accepted solution]

This best answer does not apply to the current problem in health metrics where it says to install a clock face or app.

There is no solution to this problem so do not attempt to fix it.

Instead contact Fitbit support in the hope they speed up a resolution to the problem they introduced at their end.

It's not a problem with your watch or Fitbit App and there is nothing you can do or should try to fix it.

Side note. You don't normally need an SpO2 clock face, as the information appears both in the Today app on your watch, and health metrics, if the SpO2 tracker app hasn't been removed and providing you meet the sleep and other conditions to get a reading.

*************************

Original best answer for the other problem.

The problem is with the Fitbit App

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown

[though it doesn't seem to fully]

Log back in to the Fitbit app

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

It won't recover the lost data most likely but it should work more normally from tomorrow morning.

NB. On a Sense there isn't any need to have the limited SpO2 clock face which shows the same SpO2 value all day long. You should get this overnight average value in Health Metics without the clock face [when its working correctly].

[Howardnmi]

An addendum to your solution. First, I went through the procedures you outlined and obtained the result you indicated...i.e., did not pick up my two missing days of readings. Then, on a hunch, I rebooted my phone. When the app connected, it showed the two missing days of SP)2 readings. .

[Howardnmi]

This is a recurring p[roble. Everything OK for a week then happens again. Repair it and it reappears the following week. Getting annoying and makes me wonder of Fitbit may have solved the situation and come up with a permanent fix.

[LostScientist42]

Just gave your suggestions a go here. Unfortunately no recent data was transferred, not even with a reset of the phone.

Will see what tomorrow morning brings.

[LostScientist42]

Huzzah. It worked.

I hope this isn't a recurring problem.

[Eduardo2018]

I have exactly the same problem. I only upgraded to the Sense for the SpO2 monitoring and didn’t realise people had been having such problems. Please fix this

[Bloozebros]

And for iOS users?

[Eduardo2018]

I have the same problem. It’s really annoying. Beginning to regret the decision to upgrade to a Sense. They’ve asked me to bear with them while they work on it...

[LostScientist42]

Problem is back since the update.

Worse now as the SpO2 data is now 24 hours behind the other data.

[Bloozebros]

I understand that I don't live in a perfect world and I can be patient if indeed someone has committed to a solution or take down all the resources that point to this score as a necessary part in better understanding our personal landmarks and ongoing progress and goals. Fit Bit if you wanted this solved it would be done what's up? 

[LostScientist42]

Totally agree.

I would have thought this to have been fixed with the latest update because the Health Metrics is a heavily advertised feature of the Sense.

Between this and the ludicrous stairs recording, the Sense is looking to be my last Fitbit. I've been using one since the Alta. My loyalty has limits.

[Dutch125]

Worked for 1 day. Now back to "No Data' on Health Metrics and "Couldn't read SPO2" on watch.

Then saw new update available. (NOT notified by App Store as update)(WHY NOT?)

Did the update, no change.

HOW LONG DOES THE WATCH TAKE to read SPO2 data? 3 days?

[tallullah]

same here...................this morning, "couldn't read SPO2"......and certainly not the first time I've gotten this message.  originally I thought perhaps it was the way I was sleeping........

[LizzyFitbit]

Hi everyone. Thanks for your participation in the forums.

I appreciate your continued reports, as well as the screenshots provided. Let me share that our team is aware of this issue with the SpO2 not appearing in the Health Metrics tile even though it appears on the Sense. They're currently working to identify a fix to all our affected members soon. I understand how important this data is for you and I'm sorry for this experience. Rest assured your feedback hasn't gone unnoticed and will be passed along.

To keep our team informed of this situation and prevent any confusion, I'll close this thread from further comments. However, I'd recommend checking this thread to receive future updates about this situation.