Stair count inaccurate Sense

[JillAkh]

My Sense has been clocking up a ridiculous amount of stairs for a few weeks example 140 flights a day when I’ve been sat at a desk I’ve contacted Fitbit by phone who were totally uninterested about the problem they told me to loosen the wrist band which is useless,  I’ve done everything they suggested and took it back to Curry’s PC world where I purchased it  from and they couldn’t get a reasonable answer from Fitbit either I’m at a loss what to do next it’s money down the drain. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums, @JillAkh.  

Thank you for all the details that you've provided regarding the problem that you've been experiencing with your Sense watch. 

I've been informed that you already have a case created or that you already got in touch with the Customer Support team for further assistance with this.

In case you continue to experience the same inconvenience, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day. 

[Rich_Laue]

This stair count issue with the Sense and Versa 3 started with last November's update. 

I haven't seen enough to know if it only affected some or all users. 

[DavideFitbit]

Thanks, @Rich_Laue!  

[m-umar]

My observations, in general, are that almost all of the fitness devices has this issue with varies degrees. But your numbers are quite high. My daughter had sense & I start to use it since yesterday and sense logged 4 stairs while only thing I climbed was treadmill.

Not sure if there is a solution for it because how the sensor calculates stairs. Upward movement of the hand could trigger it to log a climb.

[DavideFitbit]

Thank you for taking the time to share your feedback and experience with this as well, @m-umar.  

Have a good day.