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Steps aren't syncing to Challenges

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‎08-04-2021 17:42 - last edited on ‎08-04-2021 19:46 by Fitbit Moderator

‎08-04-2021 17:42 - last edited on ‎08-04-2021 19:46 by Fitbit Moderator

Why do the steps on my dashboard not the same as what are in my challenge?  The challenge has considerably less steps than the dashboard. 

 

 

 

Moderator edit: subject for clarity

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‎08-04-2021 19:44

‎08-04-2021 19:44

Hello @Jaychase. Welcome to the community forums! 

 

Regarding your question, I'd like to let you know that only steps from your Fitbit device or MobileTrack count towards a challenge. That means manually logged activities and activities tracked through third-party apps aren't included in your challenge total. For more information, I recommend visiting this help article: What should I know about Fitbit challenges?

 

Hope this helps. 
Wilson M. | Community Moderator, Fitbit.
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