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Telephone on sense.

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‎01-26-2021 04:45

‎01-26-2021 04:45

If I had realized that I could not use my phone on my new sense watch I would not have bought it and gone for the Apple which provides that service instead...Anyone want a second hand, but NEW FitBit Sense watch, going cheap?...

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3 REPLIES 3

‎01-26-2021 07:12

‎01-26-2021 07:12

Sorry to hear this, @Rubbish9 - Did you check to see if your phone was a supported device and if the OS is at the required level? (Check here.) That could be the source of the problem. 

Best Answer

‎01-26-2021 17:43

In response to SunsetRunner

‎01-26-2021 17:43

Hi @Rubbish9. Welcome to the Community Forums. @SunsetRunner, thanks for stopping by to help our friend.

 

@Rubbish9, thanks for sharing your feedback and I'm sorry for the inconvenience experienced with your Sense. Before anything else, please verify if the Fitbit app has been optimized to work on your phone by checking the link shared in @SunsetRunner's post. Additionally, provide me with more details about the issues experienced with your watch and the troubleshooting steps tried as this will help me to investigate on my end and help you out.

 

I look forward to your response.

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‎01-27-2021 01:21

In response to LizzyFitbit

‎01-27-2021 01:21

Have you setup Sense controls. 

Is the microphone enabled? 

What shows up in the watch when a call cones in? 

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