Transcription error when using Sense voice replies

[ElleQue]

Hi LizzyFitbit 

it's now 2023 and this is happening on my sense.  i have deleted it, reconnected it, over and over ad nauseum. I have just wasted about 45 minutes trying to get this sorted out.  I have a Pixel 6 Pro and Fitbit Sense.  Please advise how to avoid "Transcription Error" (before I even speak) or "Unavailable"

Moderator Edit: Clarified subject and updated label

[Daniverg]

Sense voice to text not working after merging with Google account. My wife also has a sense and did not do the merge and her voice to text feature on her Sense still works. Help!

Moderator Edit: Clarified subject

[bumbleklutz]

Same here, voice replies quit working after merging with my Google account.  Also Google assistant is randomly disconnting again.

[bumbleklutz]

I'm now having the same issue.  This is the second time I've had this issue.  This time, it started after I migrated my account from Fitbit to Google. I've tried all the "standard troubleshooting".  Nothing has helped.  So far no acknowledgement of the issue from Fitbit.  

[ElleQue]

I generally love all things. Google but I've had technical. glitches with my Sense, off and on, since day 1. I've had to reconfigure and pair it about 5x this past week because of Bluetooth connectivity issues. I don't use the voice reply option often but I want it to work when I need it! 

[kjbrunson]

I am having this issue now that I moved my fitbit account to a Google account. I have not been able to voice reply to a text at all. It immediately says transcription error.

[Elizababa]

Same here. I've tried all the proposed solutions. It still says "Transcription Error" even before I attempt to speak. 

[kjbrunson]

That's exactly what mine is doing too

[vincent.gonzale]

I'm still having this issue

[Alom1]

I can't answer speech to text messages or wrist phone calls, I noticed it after I merged Fitbit account to Google account, how can I troubleshoot it or maybe revoke Google account from it?


Moderator Edit: Clarified subject

[Guy_]

Hi @Alom1 - see transcription error 

You can't fix it.

In principle you can't go back to the Fitbit account but some people have, it may depend on how long you wait or do it.

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for bringing this to our attention, and every troubleshooting that you've tried. Let me share that this issue has been escalated to our team and they're working on a solution.

If you have a different device, please visit these other threads:

• Voice replies on Versa 2 and Versa 3 not working
• Transcription error on Sense 2 voice replies

Once again, I appreciate your patience and I'll update this thread once I have more information.

[LizzyFitbit]

Hi everyone!

Thank you for bringing this issue to our attention. We are looking into this and will be addressed in a future release.

[kjbrunson]

Hi! In a future release? What does that mean?

[LizzyFitbit · Accepted solution]

Hi everyone!

Thanks for your comments, and your patience throughout this process.

If you haven't done so, let me recommend updating the Fitbit app to the latest version. This should resolve the issues with the transcription error displayed when using voice replies on your Sense. To do this:

1. Go to the App Store (for iOS devices) or Play Store (for Android devices).
2. Search for Fitbit.
3. You should get a button to update the app.

Once you've installed the update, please confirm if the voice replies start working again on your watch.