Unable to get Google Assistant to work on Sense

[PmillerAllDay]

I went and bought a brand new Fitbit Sense today to pair with my basically new Pixel 5 phone I biught about 2 weeks ago. 

This is not my first fitbit device that I iown. Nonetheless, I went through the setup process with ease and everything paired and synced fine. The fitbit also updated to the latest firmware: 44.128.4.15 that included Google Assistant. However when I selected the option " REACTIVATE GOOGLE ASSISANT" I get the "Connecting" message but after several seconds, I then get the following message, "Couldn't Connect" message. 

I have factory reset the watch, uninstalled and reinstalled the fitbit app and still got the same message.

Can anyone please help me get this Google Assistant and Fitbit Sense connected?

For what it's worth, I'm in the United States

Thanks!

Moderator Edit: Clarified subject and updated label

[sepepper]

After enabling your permissions, did you go back to the main Fitbit app info page while still in settings to tap force stop before relaunching the actual Fitbit app to do the Google Assistant activation steps? Sorry if I seem obsessive about that but I really think that was the trick to reapply the permissions between the phone system and the Fitbit device hardware. If you did do that, but still couldn't get GA to activate on your Fitbit watch, I'm sorry to be at a loss as to what to do next-- I'm hesitant to suggest doing a factory reset of your Fitbit watch and starting from scratch.....

[sepepper]

....and after doing the factory reset of your Fitbit in the device's settings/About Sense, then reinstalling the Fitbit phone app and beginning again....

[sepepper]

An observation after using my brand new Sense since last Monday (my very first experience with a Fitbit of any kind). Regarding the functionality of the Google Assistant feature-- it appears to lose the connection to my phone regularly (via bluetooth, presumably) but that's understandable, if I'm not in close proximity to the phone-- but when it does lose the connection, and I open the GA tool on my Sense it gives me the "check your bluetooth connection to your phone" error message (predictably)-- but after I've moved my phone in close proximity for a period of time sufficient to reacquire the bluetooth connection, then rechecking the GA tool on Sense it STILL gives the "check your bluetooth connection...." on the watch's screen. The only way I've found thus far to regain the GA functionality on the watch is to open the watch settings and select "shutdown', then restart it, then open my phone's system settings/apps, select the Fitbit app and press "force shutdown", then open the Fitbit app, wait for it to sync, then go back to the watch, start GA then it works fine again. What I'm saying here is that why should I jump through all those "hoops" manually just to regain the connection to the watch itself-- shouldn't that happen automatically in the background? I leave my phone's bluetooth power on virtually all the time, so the issue is not because the phone itself isn't operating properly to maintain the connection. All other devices that depend on the phone's bluetooth connection (which I have several) all operate normally and even when I move the phone out of range of those devices, I NEVER have to "jump through the hoops" to shut down/restart them to regain their functionality-- only the Fitbit Sense has this issue. Just sayin'...... 🙄

[LizzyFitbit · Accepted solution]

Hi everyone.

Thanks for your continued reports. I wanted to let you know that I'm going to close this thread from further comments. If you started having this issue with your Sense, let me recommend visiting and subscribing to this thread in order to receive further updates.

On the other hand, if you have a different question, you can visit our Help Site or start a new thread in the Help Forums to receive help from the community. I appreciate your feedback and rest assured we're always working to improve our products, as well as the experience with them.